Accessibility Policy

About LRO Staffing

At LRO Staffing, relationships matter. We know that long-lasting relationships are based on trust and respect. It’s how we do business. Furthermore, it’s the reason our clients and candidates continue to include us in their plans, careers, and refer others without hesitation.

We are a leading, full service search & staffing agency that specializes in the recruitment and placement of permanent, contract and temporary positions across the National Capital Region and surrounding areas.

Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our services, in the same place and in a similar way as other customers.

All employment services provided by LRO Staffing shall follow the principles of dignity, independence, integration and equal opportunity.

In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, all applicants chosen to complete an assessment or who are chosen to participate in a selection process through LRO Staffing, has the right to request accommodations for materials or processes.

If an applicant requests an accommodation, LRO Staffing will consult with the applicant making the request to determine the best way to provide the accessible format or communication support

LRO Staffing will ensure that internal and external employees are aware of our policies for employees with disabilities and any changes to these policies as they occur.


When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability.

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Service Animals

We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.

We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption in Service

We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.


We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of LRO Staffing, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.
Training must be completed during the employee orientation process.

Training will include:

  • A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing our services.

LRO Staffing’s policies, practices and procedures governing the provision of services to people with disabilities.

Training records will be kept, including the dates when the training is delivered the number of employees to whom the training was provided and their names.

Feedback Process

The ultimate goal of LRO Staffing is to meet and surpass client and candidate expectations while serving those with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way LRO Staffing provides services to people with disabilities can be made by completing the feedback form, sending an e-mail to We will make all reasonable efforts to address concerns or complaints immediately.

Availability of Accessible Customer Service Documents

We shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore no change will be made to this policy before considering the impact on people with disabilities. Any policy of LRO Staffing that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please email